Mini Course - Resolving Client Issues
What every member of your workfamily needs to know to assess and resolve client issues.
This Mini-Course is taken from one of the
Rock Star Series of courses.
Watch and listen as Dave talks about assessing issues, prioritizing them, repeating the information to the client, resolving issues and thanking clients.
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David Thompson is the Director of the Cleaning Excellence Academy and an ISSA accredited certification trainer. Mr. Thompson has been in the facility maintenance industry for over 45 years with experience as a K-12 custodian, building services contractor (BSC), cleaning consultant, and over two decades educating world-class service personnel around the globe. His mantra: "I am a Janitor and I Save Lives."