Resolving Client Issues

What every member of your workfamily needs to know to assess and resolve client issues.

This Mini-Course is taken from one of the

Rock Star Series of courses.

Watch and listen as Dave talks about assessing issues, prioritizing them, repeating the information to the client, resolving issues and thanking clients.

To learn more about other courses, connect with us at


or email us

[email protected]

Your Instructor

David Thompson
David Thompson

David Thompson is the Director of the Academy of Cleaning Excellence.

He is an Accredited Certification Trainer by ISSA. Mr. Thompson has been in the facility maintenance industry for over 45 years with experiences as a K-12 custodian, Building Services Contractor (BSC), cleaning consultant and over a decade educating frontline service personnel.

His Mantra:

"I am a Janitor and I Save Lives"

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