Rock Star Onboarding #4 Customer Service

Learn the importance of communication, appearances, energy and attitude plus much more.

This module will cover additional information covering basic professionalism as a frontline Technician.

Subjects covered in this module;

  • First impressions
  • Clients/Partons/Visitors
  • Understanding Client Issues
  • The advantages/disadvantages of in-person and electronic communication
  • How to exceed expectations by using personal appearance, energy, and attitude

This module, like all other onboarding courses, should take about 1 hour of a student's time to complete.

Collect all the onboarding badges to earn your Rock Star Technician certification.

Your Instructor

Academy of Cleaning Excellence
Academy of Cleaning Excellence
The Cleaning Excellence Academy conducts classroom learning on Florida campuses;
Lakeland, Ocala, Orlando, Sarasota and Tampa.
and in regional campuses in;
California, Georgia, and Illinois.
Some courses are available through the Greenville Technical College in Greenville, SC.
Most classes are accessible through LIVE remote learning, as well as from our self-service campus.
Each week a class is taught at one or more of our campuses, from our

Carpet Care
Cleaning 101
Cleaning and Polishing Concrete
Electrostatic Application
Infection Prevention
Job Bidding & Workloading
Luxury Vinyl Floor Care
Resilient Floor Care
Restroom Care
Certified Environmental Services Technician (CEST)

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