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Customer Service Fundamentals
Customer Service
First Impressions (1:16)
Appearance, Attitude and Energy (2:17)
Energy (0:53)
Understanding Client Issues
Assessing the Situation (0:39)
Issue Levels 1-4 (1:34)
Resolution of the Issue (1:06)
Academy Disclaimer (1:00)
Customer Service Exam
Resolution of the Issue
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