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Customer Service Curriculum


  Customer Service
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  Understanding Client Issues
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Other Fundamental Courses



Cleaning Industry Fundamentals

Start here by learning the basics of the professional cleaning industry.

Academy of Cleaning Excellence

Academy of Cleaning Excellence

$10

Hazard Communications Fundamentals

What frontline Technicians need to know about chemical safety.

Academy of Cleaning Excellence

Academy of Cleaning Excellence

$10

Microfiber Fundamentals

Everything you need to know about microfiber, how it works, and how to care for it.

Academy of Cleaning Excellence

Academy of Cleaning Excellence

FREE

Pressure Washing Fundamentals

Pressure Washing Fundamentals is an approximately two-hour online, self-paced course for anyone considering starting or expanding a pressure washing business—or purchasing equipment for facility maintenance. Learn how to match a pressure washing system to your customers, cleaning applications, budget, and future goals. The course explores cold-water, hot-water, soft-wash, and mobile systems; PSI and GPM; pumps and drive systems; nozzles, surface cleaners, hoses, and other accessories. You will also learn how to identify potential services, evaluate equipment options, ask suppliers better questions, and avoid purchasing a system that does not fit the work you plan to perform. Course level: Foundational Certification: Professional-development foundation course; no certification exam required.

Academy of Cleaning Excellence

Academy of Cleaning Excellence

$19.95

Janitorial Safety Fundamentals

Safety is being aware that behavior affects safety.

Academy of Cleaning Excellence

Academy of Cleaning Excellence

$10